Support Plans
Ambrit is committed to providing the highest levels of support possible for all our software products. We offer support via telephone, email, chat or web and guarantee a response within 1 business day.
Complimentary Support
Ambrit software includes unlimited complimentary telephone support within the first one year of product ownership. The complimentary support starts from the day the product key is first issued. If the product has been purchased by a system integrator on behalf of an end user, the complimentary support starts from when the system integrator is issued with the product key.
Extended Support Options
Our Extended Support offers complete piece of mind and great savings. First class support and the latest software means less downtime - improving productivity and increasing your return on investment. Extended Support provides ongoing support via telephone, email, chat or web beyond the first year of complimentary support.
Support can also be provided on an ad-hoc basis if you do not have a support plan. Single Incident Support provides telephone, email, chat or web support for a particular issue. Single Incident Support calls must be paid for up front using a credit card.
Software Upgrades
Upgrades from previous or older versions of the software are available on an ad-hoc basis and provide access to version upgrades, new features and performace enhancements to maximise the value of your software.
Software upgrades are also available combined with first class support in the Extended Support plan, which offers complete piece of mind and great savings.
Support Plans Comparison Chart
| Complimentary Support | Extended Support | Upgrades Only |
|
| Business Hours Telephone Support | • | • | |
| Level 2 Advanced Support | • | • | |
| Remote Support | • | • | |
| Software Version Upgrades | • | • | • |
| Software Patches | • | • | • |
| Online Incident Reporting & Tracking | • | ||
| Incident Reporting via Email | • | • | |
| Online KnowledgeBase | • | • | • |
| Tech Notes | • | • | • |
| Online Training | • | • |
Contact Us
Please contact us and a representative will be happy to discuss your support requirements.