Support Plans

Complimentary Support

Ambrit software includes unlimited complimentary telephone support within the first one year of product ownership. The complimentary support starts from the day the product key is first issued. If the product has been purchased by a system integrator on behalf of an end user, the complimentary support starts from when the system integrator is issued with the product key.

Extended Support Plan

An extended support plan extends the software's one year of complimentary support to cover subsequent years. Available on a 1, 3 and 5 year contract, it provides access to support via phone, email, chat or web and provides you with long term peace of mind. We recommend that you purchase an Extended Support Plan when you first purchase your Ambrit software to take maximum advantage of the coverage the plan provides.

Get direct telephone access to Ambrit's own technical support group, the people who know Acquire™ best. Just one phone call can help resolve most software related issues. Our representatives will help troubleshoot any issue connected with the Ambrit software and if possible, we may be able to help with some server, network and flowcomputer issues too.

The extended support plan provides:

• Extended software support.
• Telephone, email, instant messaging or web support.
• Guaranteed response within 24 hours.
• Free version upgrades including new features, bug fixes and performance increases.

Single Incident Plan

Telephone support can still be obtained outside of either the Complimentary support period or without having an Extended Support Plan in place. Each support call must be paid for with a credit card payment up front and is charged at £495+ VAT. The Single Incident Plan provides telephone, email, instant messaging or web support for a particular issue. Guaranteed response within 24 hours.