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Support Plans

Ambrit is committed to providing the highest levels of support possible for all our software products. We offer support via telephone, email, chat or web and guarantee a response within 1 business day.

Complimentary Support

Ambrit software includes unlimited complimentary telephone support within the first one year of product ownership. The complimentary support starts from the day the product key is first issued. If the product has been purchased by a system integrator on behalf of an end user, the complimentary support starts from when the system integrator is issued with the product key.

Extended Support Options

Our Extended Support offers complete piece of mind and great savings. First class support and the latest software means less downtime - improving productivity and increasing your return on investment. Extended Support provides ongoing support via telephone, email, chat or web beyond the first year of complimentary support.

Support can also be provided on an ad-hoc basis if you do not have a support plan. Single Incident Support provides telephone, email, chat or web support for a particular issue. Single Incident Support calls must be paid for up front using a credit card.

Software Upgrades

Upgrades from previous or older versions of the software are available on an ad-hoc basis and provide access to version upgrades, new features and performace enhancements to maximise the value of your software.

Software upgrades are also available combined with first class support in the Extended Support plan, which offers complete piece of mind and great savings.

Support Plans Comparison Chart

  Complimentary Support Extended Support Upgrades
Only
Business Hours Telephone Support  
Level 2 Advanced Support  
Remote Support  
Software Version Upgrades
Software Patches
Online Incident Reporting & Tracking    
Incident Reporting via Email  
Online KnowledgeBase
Tech Notes
Online Training  

Contact Us

Please contact us and a representative will be happy to discuss your support requirements.